Terms & Conditions
Right of withdrawal
You have the right to file a complaint on your product for one (1) year. You should report any defect as soon as possible or as soon as the error should have been discovered. To file a complaint on the product within two (2) months is to be regarded as fair. After this period, it is the buyer’s responsibility to verify that the error was there originally or is the result of a production error. You have to inform us if your product is defective and in which ways. We reserve the right to repair or re-deliver a product without having to motivate this. A lot of cases can be resolved providing pictures to our customer service, we would like to reduce to the strict minimum all returns, in a constant effort to reduce our carbon foot-print.
Dalbiondo’s custom-crafted products are always made to the measurements stated by you. If you choose body measurements, the measurements are adjusted according to the fit selected by you. If you choose the shirt measurements option, the measurements of your new shirt should be the same as on the original shirt, however, we can not guarantee that the seams and the design will be identical to the original shirt. We generally accept a slight variances from the original measurements. We cannot guarantee that a garment in a standard size will have a perfect fit and therefore recommend you use your personal measurements instead. The number of buttons may vary depending on the shirts size. The tailor chooses the best solution for each unique garment. Sometimes the lowest button is hidden for esthetic reasons. Please note that in some cases visible chalk marks or marks from ironing can be left on the garment which usually disappear without any extra treatment during the first wash. Garments made from different rolls of fabric may differ slightly in shade of color due to normal variations in the dyeing process. Should any other problems occur, please contact us so we can find a solution together.
The garments shown are a visualization only. The final product may vary somewhat in construction and color. The perception of colors can vary from display to display. Therefore, the images do not reference to an exact color but have a guiding function only.
The Shirt Fit Guarantee
- If your first new custom shirt does not fit, you will get a new garment or an adjustment for free.
- We will help you to find your measurements and update your profile.
- No returns needed! Keep or give away to charity the garment you cannot use .
Our ambition is to keep our overhead costs at a minimum in order to maintain attractive prices to our customers and the best quality/price ratio on the market. For this reason we have no customer support by phone. We handle all customer contacts by e-mail and we are committed to reply to all questions within 48 hours Monday to Friday. Please fill out the form in the section “Contact Us” for the fastest response.
In case of force majeure the agreement can either be considered as judicially canceled with neither customer nor Dalbiondo being entitled to any compensation or the delivery time(s) can be extended with the currency of the force majeure. Dalbiondo considers force majeure as: war, mobilization, terror acts, blockade stagnation of work, transport obstructions, measures of commercial policy, new or amended legislation, strikes, the non-delivery or non due deliveries of the goods by suppliers to Dalbiondo, natural catastrophes, pandemic events and any circumstances or events that are beyond our control.
Copyright and other rights
The entire content of the website is protected by law. Without the prior permission of Dalbiondo and its representatives you are not entitled to use the website or any part of it in any way, in particular to reproduce it (in whole or in part, by electronic or other means) or to modify it for a commercial or public purpose.
Links to other webistes
On this website you will find automatic links to other websites. If you use such links to the other websites outside this website, this is at your own risk and responsibility. Dalbiondo does not review the websites linked to the website and assumes no responsibility for their content or the products or services described there. You acknowledge that Dalbiondo has no obligations with respect to such websites or links.
Online presence in social media