Fit and quality are paramount.
Custom clothing can be tricky, and getting everything perfect on your first try doesn’t always happen. Don’t worry though, we’re committed to doing what we can to help you get the perfect fit. If you don’t 100% love how your shirt fits, we’re more than happy to provide a complimentary alteration or remake.
Custom clothing can be tricky, and getting everything perfect on your first try doesn’t always happen. Don’t worry though, we’re committed to doing what we can to help you get the perfect fit. If you don’t 100% love how your shirt fits, we’re more than happy to provide a complimentary alteration or remake.Discover moreDesign your shirt
Not entirely satisfied with your first dress shirt or want to make changes to its fit? No worries, we will help you out. As a new customer you can use our Dalbiondo Fit Guarantee: we will help you adjust the measurements and send you a new shirt for free, in order to save you time and find a consistent, replicable sizing for future orders.
Precise Updates to Your Profile
Our state-of-the-art made-to-measure production system allows us to make very precise sizing adjustments and update your profile in a controlled digital environment at any time. As we strive to find the best fit for your shirts, you will always have your updated measurements measurements at your fingertips, ready to use for your next orders.
Also, you get to keep the old shirt! Use it or donate it to charity but please don’t send it back when applying your Shirt Fit Guarantee. This is very important for us as it means no unnecessary returns, an important step towards our goal of zero waste production. If you’d like to learn more about our sustainability policy, please follow the link below.
Our friendly and efficient customer service is here to help you, just provide them with your feedback and the following three pictures of the garment you want help with: 1) Facing front with the arms relaxed at your side. 2) Facing sideways. 3)Facing back. They’ll run trough your support request and get back to you in no time. You can contact us by email firstname.lastname@example.org or filling the form below
Shirt Fit Guarantee Terms & Conditions
Alteration and remake requests must be initiated within 30 days of when you receive your order and they must be addressed to email@example.com After a remake request has been submitted please expect around four weeks for an updated shirt to be delivered. Each customer is entitled to one complimentary remake and on his first order with us. Exceptions can apply in case of an evident production mistake. Remakes are subject to fabric stock and availability. If a fabric is no longer in stock, an alternative of equal or lesser value may be selected. The goal of a remake is to find your perfect fit, you won’t be able to modify the options and personalization details selected with your order. If your body changes significantly after receiving your garment, we’re more than happy to help update your saved size. However, beyond your complimentary remake, Dalbiondo is not responsible for remaking shirts to fit your changing body size. We reserve the right to refuse the remake in case the alterations needed can be done by a local tailor. In this case, we will reimburse the tailoring expenses, as explained below. If you feel that your garment needs minor adjustments, you can come directly to our Show-room or you can go to your local tailor. We suggest that you consult with us before going to your local tailor, in order to better understand which alterations should be done in order to obtain the best result possible. When visiting your local tailor you should bring with you the alterations form that you we will provide you and give it to the tailor. The alterations noted on this form will be used to update the measurements on your profile. In order to request reimbursement for local tailoring expenses, a photo of the receipt must be furnished. We will reimburse you the amount spent at your local tailor (up to 75CHF) or the double of that amount, in the form of a voucher to be used for future orders.